Lomli Terms of Service

Effective date: September 29, 2026

Last updated: September 29, 2026

Important notice: These Terms are a legally binding agreement between you and the Lomli service provider. Please read them in full before accessing, registering for, or using the Services, especially the provisions on age restrictions, the nature of AI, automatic subscription renewal, content rules, disclaimers, limitations of liability, dispute resolution, and regional rules. If you do not agree to these Terms, do not access or use the Services.

Lomli is intended only for adults aged 18 or older. AI characters are not real people, and AI outputs may be incorrect, incomplete, inappropriate, or unpredictable. The Services do not provide medical, psychological, legal, financial, or other professional advice and are not intended for emergencies or crisis intervention.

1. Us, You, and These Terms

1.1 Service provider

The Lomli applications, websites, and related services are operated by HYPERGAME TECHNOLOGY LIMITED (registered in Hong Kong, China). This company is also the contracting entity, billing entity, and controller of personal information. Its registered address is UNIT B604W ON 6/F., BLK B, CHUNG MEI CENTRE, 15 HING YIP STREET, KWUN TONG HONG KONG (the Chinese rendering of this address in the Chinese version is for reference only; the English registered address prevails). In these Terms, “Lomli” is a brand name distinct from the operating entity's name; “we,” “us,” “our,” or the “Company” means HYPERGAME TECHNOLOGY LIMITED and its affiliates that lawfully assume the relevant rights and obligations.

1.2 Users

“You” or “user” means a natural person who accesses, registers for, purchases, or uses the Services. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms. In that case, “you” also includes that organization, except for features intended solely for individual consumers.

1.3 Scope of the Services

The “Services” include Lomli's mobile applications, websites, and related features, such as:

• Signing in through Apple, Google, email, or guest mode;
• Interacting with AI characters through text or voice, including voice input, voice output, and real-time voice calls;
• Enabling long-term memory so that AI characters can remember relevant information across conversations;
• Creating, configuring, saving, sharing, or discovering characters;
• Creating, uploading, sending, publishing, or receiving user-generated content;
• Purchasing subscriptions, trials, or other digital entitlements;
• Other related features we may offer from time to time.

Specific features may vary by device, operating system, region, age-assurance results, account type, subscription plan, or legal requirements.

1.4 Documents forming the agreement

These Terms, together with the following documents, form the agreement between you and us:

• The Lomli Privacy Policy;
• The Lomli Age Eligibility and Protection of Minors Policy;
• Community rules, subscription information, promotional terms, and feature-specific rules displayed in the application;
• Regional terms that apply by law.

If these documents conflict, feature-specific or regional terms take priority only for the matters they expressly regulate. Mandatory consumer protection laws always take priority.

2. Acceptance and Electronic Contracting

2.1 How you accept

By clicking “Agree,” “Continue,” “Subscribe,” or a similar button, creating an account, using guest mode, accessing, or otherwise using the Services, you confirm that you have read, understood, and agreed to be bound by these Terms. Where local law requires separate consent for a particular matter, we will obtain that consent separately.

2.2 Capacity to contract

You represent and warrant that:

• You are at least 18 years old;
• You have full legal capacity to enter into these Terms;
• Applicable law does not prohibit you from receiving or using the Services;
• The information you provide is truthful, accurate, and kept up to date;
• You will comply with all laws applicable to you and with these Terms.

2.3 Consumer law is unaffected

These Terms do not exclude, restrict, or waive any right, remedy, warranty, or liability that applicable law does not allow to be excluded, restricted, or waived by contract. If these Terms conflict with such mandatory rules, those rules prevail.

3. Worldwide 18+ Age Restriction

3.1 Adults only

The Services are not available to anyone under 18. Even if your region permits parental consent or sets a lower age of consent for digital services, you must not use the Services before you turn 18.

3.2 Age-assurance measures

To implement our adults-only requirement, we use an age declaration: you must provide your date of birth or confirm that you are at least 18 when registering. This step is performed once, at registration only.

We do not currently require identity documents or other documents, selfies, videos, or liveness checks. We do not create voiceprint or facial-feature templates, engage third-party age-verification services, or use automated age-estimation technology. We may use risk signals to identify possible underage use or circumvention and ask you to make a new declaration or provide necessary explanations. If the risk cannot reasonably be resolved, we may restrict or terminate access. These arrangements collectively constitute “age assurance.”

The 18-year age threshold also applies to guests. Guests may browse character or content overviews, but must complete an age declaration before starting chats, voice interactions, or other AI interactions. Those who have not completed the declaration may not use these features.

If changes in law or market regulation require us to adjust age-assurance methods in the future, we will update these Terms, policies, and interfaces in advance and provide notice as required by law.

We will explain the relevant processing in the Lomli Age Eligibility and Protection of Minors Policy and the Lomli Privacy Policy. You must provide truthful information and must not circumvent age-assurance measures or help minors use the Services.

3.3 Identifying minors and reviewing mistakes

If we have reasonable grounds to believe that a user is under 18, we may immediately restrict, suspend, or terminate their access and delete or restrict processing of relevant data under applicable law. If you believe a minor is using the Services, contact us through the channels in Section 24. If you believe an age-related action was mistaken, you may request human review through the same channels.

4. Accounts, Sign-In, and Security

4.1 Sign-in methods

Lomli currently provides the following sign-in methods, which you may choose according to your region, device, and availability:

• Sign in with Apple: Authorize sign-in using your Apple ID. You may choose whether to use Apple's “Hide My Email” feature. If you do, we receive an Apple-generated relay email address rather than your real email address;
• Sign in with Google: Authorize sign-in using your Google account;
• Email sign-in: Register and sign in using an email address and password. We send verification information to that address to confirm its validity. Passwords are stored as encrypted verification information; we do not store your plaintext password;
• Guest mode: Browse some content without creating a full account and use interactive features after completing an age declaration, subject to the limitations in Section 5.

We do not offer phone-number or SMS-code sign-in, so we do not require your phone number to register or sign in.

Apple, Google, and other third-party sign-in methods are subject to those parties' terms and privacy policies; we do not control their services. See Section 2.2 of the Lomli Privacy Policy for the information third parties provide with your authorization, and Section 3.2 of the Lomli Age Eligibility and Protection of Minors Policy for age-declaration requirements for each sign-in method.

4.2 Account information

You must provide accurate, complete, and current information. Unless we expressly permit otherwise, each account is for its registered user's use only. You must not sell, rent, transfer, or share accounts, or misleadingly impersonate others.

The same email address or third-party account (Apple or Google) must not be used to register multiple Lomli accounts unless we expressly permit it. If the system indicates that an email address or third-party account is already in use, contact us through the channels in Section 24 instead of circumventing this restriction through duplicate registration or other means.

4.3 Security responsibilities

You must safeguard your devices, email accounts, sign-in credentials, and verification codes. You are responsible for activity under your account, except where that activity results from our failure to take reasonable security measures required by law. Notify us immediately through the channels in Section 24 if you discover unauthorized access or a security incident.

4.4 Changes to third-party accounts

If your Apple, Google, or other third-party account is disabled, has its authorization withdrawn, or becomes inaccessible, you may be unable to use that sign-in method. We may offer account migration or recovery where technically feasible and secure, but do not guarantee that recovery will always be possible.

4.5 Multiple sign-in methods and account linking

You may encounter multiple sign-in methods for the same account or on the same device. Whether different sign-in methods can be linked to one account, and how account data is linked and processed when methods are linked or unlinked, depends on the features and notices actually provided in the application.

If we offer linking, we will associate the relevant sign-in identifiers (third-party unique identifiers, email addresses, and so on) with the same account, allowing access to that account and its content through any linked method. Unlinking a method may prevent further sign-in through that method, but does not affect access through the remaining linked methods.

If you use only one third-party sign-in method and that account is disabled, has its authorization withdrawn, or becomes inaccessible, contact us promptly through the channels in Section 24 so that we can assess whether an alternative sign-in method is technically feasible and secure.

5. Guest Mode

5.1 Feature limitations

Guest mode may not require a full account, but its features, retention periods, cross-device synchronization, purchase restoration, content export, appeals, and account recovery may be limited.

Guests may browse character or content overviews, but must complete an age declaration confirming that they are at least 18 before starting chats, voice interactions, or other AI interactions. This is a prerequisite for interactive features and is not waived because no full account has been created. The actual feature descriptions displayed in the application apply.

5.2 Guest data storage and account merging

Guest chat histories and related content are stored on our servers. When a guest registers for a full account, all chat histories, characters, and preference data from the guest period are merged into and migrated to that account.

Guest data is incorporated into your account when registration is complete. Data belonging to guests who do not upgrade is retained for a reasonable period necessary to provide guest functionality, maintain security, and meet legal obligations, then deleted or irreversibly de-identified. Specific retention periods follow Section 13 of the Lomli Privacy Policy. Please review in-app notices before upgrading; guest data may not be recoverable after its retention period expires.

5.3 Risk of data loss

Clearing app data, deleting the app, changing or losing a device, exiting guest mode, system upgrades, or technical failures may make guest sessions, characters, chat histories, or other content unrecoverable. For content you wish to keep, create a full account or use export tools when available.

5.4 Subscriptions and guest identity

Subscriptions purchased as a guest are generally associated with the Apple ID, Google account, or other actual purchase channel, rather than solely with local guest details. Use the original purchase channel to restore purchases or manage subscriptions.

5.5 These Terms still apply

Even if you do not create an account, the provisions on age, acceptable use, intellectual property, disclaimers, limitations of liability, and dispute resolution still apply to you.

6. Important Information About AI Companionship

6.1 AI is not a real person

Characters, messages, voices, and other generated content may be generated automatically by AI models. Unless we expressly identify an interaction as involving a real person, AI characters are not human and do not possess consciousness, emotions, intentions, professional qualifications, or real-world identities. Expressions of intimacy, care, memory, or empathy by AI are simulated and do not represent real human relationships, promises, or facts.

6.2 Outputs may be wrong

Generative AI produces content probabilistically and may produce outputs that are incorrect, fabricated, incomplete, outdated, biased, offensive, inconsistent with context, or unpredictable. AI may remember incorrectly, confuse character settings, or present fiction as fact. Do not rely solely on AI outputs for decisions that may affect your health, safety, legal rights, finances, or other significant interests. Verify important information independently.

6.3 Voice interactions

The Services provide voice input, voice output, and real-time voice calls. Microphone permission is required before using voice features.

We do not create voiceprint templates, perform voiceprint recognition, or uniquely identify you using voiceprints. We do not analyze your vocal characteristics to infer your emotions or psychological state, or make automated decisions based on such inferences.

See Section 2.4 of the Lomli Privacy Policy for details, legal bases, retention periods, opt-out mechanisms, and regional differences. You may revoke microphone permission in your device settings. Voice features will then be unavailable, but text interactions will not be affected.

6.4 No professional advice

The Services and AI outputs do not constitute and must not replace medical, mental-health, psychotherapy, diagnostic, legal, financial, educational, or other professional services. Neither Lomli nor its AI characters are medical providers, psychotherapists, lawyers, financial advisers, or emergency responders. Consult appropriately qualified professionals when you need professional help.

6.5 No emergency service; crisis referrals

The Services are not intended for emergencies, crisis response, continuous monitoring, or suicide prevention. If you or someone else faces immediate danger, may harm themselves or others, or needs urgent medical or psychological assistance, contact local emergency services, a crisis hotline, or a trusted real person immediately.

Our current handling of high-risk signals (confirmed): When the system identifies high-risk signals of self-harm or suicide, we (a) trigger human review and escalation, and (b) proactively send intervention information within the conversation. Crisis resources are dynamically matched by region.

The following limitations also form part of our disclosures:

• We do not guarantee detection of every crisis signal or that listed resources are available or remain effective in every region;
• Our human reviewers are currently available only during working hours, not around the clock, so escalations outside working hours may involve delays in human intervention;
• We provide interface notices and referral information, not continuous monitoring, emergency rescue, or clinical intervention, and do not thereby assume a duty of guardianship or rescue;
• Intervention information and crisis resources cannot replace local emergency services.

6.6 No guaranteed relationship or outcome

We do not guarantee that the Services will alleviate loneliness, improve relationships, achieve a particular emotional outcome, or meet personal expectations. Manage your usage time and pay attention to your physical and mental well-being. If using the Services causes distress, dependency, or discomfort, stop or reduce use and consider seeking support from trusted people or professionals.

6.7 Voice accuracy and rules for using voices

Voice input, synthesized speech, transcription, playback, and related features may be inaccurate because of ambient noise, accents, devices, or networks. Without lawful authorization, you must not upload, clone, imitate, or use another person's voice. You must not use generated speech for fraud, harassment, impersonation, or other unlawful purposes.

6.8 Long-term memory

The Services provide long-term memory, enabled by default. AI may automatically extract information from interactions, and you may also add or edit information manually. You can view, modify, and delete memories and turn off long-term memory at any time.

Long-term memory is not a reliable recordkeeping tool: AI may extract or associate information incorrectly or forget it, and memories do not constitute statements or proof of facts. Do not rely on long-term memory to store important information, and carefully consider whether to let the Services remember sensitive information. Data-processing rules, legal bases, and retention periods are described in Section 2.5 of the Lomli Privacy Policy.

7. License and Service Rules

7.1 Limited license

While you comply with these Terms and the relevant Services remain available, we grant you a limited, personal, revocable, non-exclusive, non-transferable, and non-sublicensable right to access and use the Services solely for lawful personal purposes. This license transfers no ownership of the Services or our content.

7.2 No misuse of the Services

Except where expressly permitted by applicable law and not subject to contractual restriction, you must not copy, modify, rent, sell, distribute, sublicense, or create competing products based on the Services.

7.3 Automated access

Without our prior written authorization, you must not use bots, crawlers, scripts, bulk registration tools, or other automated means to access, extract, collect, test, monitor, or copy the Services, model outputs, user information, or content.

7.4 Advertising and third-party content

We currently display no third-party advertising and engage in no cross-context behavioral advertising (advertising based on your activities on other websites or apps). We do not disclose your personal information to third parties for advertising purposes. The Services may include third-party content or links. Third-party content is independently provided and subject to its providers' terms. We do not warrant or endorse that content, goods, services, or landing pages. Transactions between you and a third party are solely between you and that party; we are not a party to them.

Our commitment: We will not use the original text of your private chats, uploaded images, voice files, voice transcriptions, long-term memories, or AI conversations for advertising or marketing, or provide them to third parties for those purposes. If we introduce activities requiring opt-out options in the future, we will provide them as required by law.

8. Strictly Prohibited Conduct and Content

You must not engage in or help others engage in the following conduct using the Services. These rules apply to prompts, character settings, names, avatars, descriptions, chats, voices, shared content, links, and other inputs or outputs.

8.1 Sexual content involving minors

Do not create, request, distribute, depict, role-play, or glorify sexualized, pornographic, exploitative, grooming-related, or inappropriately intimate content involving anyone under 18 or appearing to be under 18. Do not rewrite, imply, or configure an adult character as a minor to evade this rule.

8.2 Non-consensual intimacy and sexual violence

Do not create, request, distribute, or glorify force, coercion, drug-facilitated sexual assault, sexual exploitation, covert filming, non-consensual intimate imagery, human trafficking, or intimate conduct without valid consent. Content involving inability to consent, manipulation, or continuation after consent is withdrawn is also prohibited.

8.3 Unauthorized simulation of real people

Without lawful authorization from the person or rights holder, do not create, publish, or use characters, voices, likenesses, names, personality traits, or other digital simulations of identifiable real people, especially in ways that mislead others into believing the person created, endorsed, or participated in them. Satire, commentary, or other legally protected uses involving public figures must still comply with applicable law and must not create fraudulent confusion.

8.4 Intellectual property and privacy violations

Do not upload, copy, generate, share, or use content infringing copyright, trademarks, personality rights, likeness rights, voice rights, privacy, trade secrets, or other rights. Do not disclose home addresses, phone numbers, identity numbers, intimate imagery, account credentials, health information, or other unauthorized personal information, or engage in doxxing, stalking, or harassment.

8.5 Hate, violence, and exploitation

Do not incite hatred, discrimination, or violence based on race, ethnicity, nationality, religion, sex, sexual orientation, gender identity, disability, or another protected characteristic. Do not threaten, praise, or assist serious violence, terrorism, extremism, abuse, or exploitation.

8.6 Encouraging self-harm or suicide

Do not encourage, instruct, glorify, or assist suicide, self-harm, eating disorders, or other serious harm, including by providing specific methods, dosages, tools, concealment techniques, or ways to avoid help. Discussions aimed at recovery, prevention, seeking help, or education are permitted if they do not provide details that facilitate harm.

8.7 Unlawful, harmful, and fraudulent activities

Do not use the Services to commit or assist fraud, scams, identity theft, money laundering, illegal transactions, malware, cyberattacks, weapons manufacturing, drug offenses, infringement of others' rights, or other unlawful or harmful activities.

8.8 Circumventing safeguards

Do not test, bypass, weaken, or circumvent age restrictions, content filters, rate limits, access controls, safety classification, moderation, or other protective mechanisms, or induce others to help do so.

8.9 Scraping, reverse engineering, and model misuse

Except for non-waivable rights granted by applicable law, you must not:

• Scrape, bulk-download, or systematically collect service data or outputs;
• Decompile, disassemble, decrypt, or probe source code, model parameters, or underlying components;
• Use service outputs to train, fine-tune, distill, evaluate, or improve competing models;
• Perform unauthorized penetration, load, benchmark, or vulnerability testing;
• Disrupt operation, spread viruses, or bypass technical restrictions.

8.10 Spam and commercial misuse

Do not send spam, manipulate recommendations or reviews, artificially inflate interactions, conduct unsolicited marketing, or use the Services for commercial solicitation in violation of law or these Terms.

9. User-Generated Content

9.1 User Content

“User Content” means content you create, upload, submit, send, publish, share, or otherwise provide to the Services, including prompts, characters, character profiles, text, images, audio, feedback, and chat inputs, but excluding content provided in advance by us or third parties.

9.2 Ownership of User Content

As between you and us, you retain the rights you lawfully hold in User Content you upload, submit, or publish. We do not acquire ownership merely because you submit content to the Services. You may submit only content you own or for which you have sufficient rights and authorizations.

9.3 Content license

You grant us and service providers processing content on our behalf a worldwide, non-exclusive, royalty-free license, sublicensable only to the extent necessary to provide and operate the Services, to operate, host, store, process, copy, convert formats, transmit, display, protect, troubleshoot, maintain, and lawfully improve the Services and conduct model training. This license is non-transferable. Sublicensing is limited to processors and model-training partners necessary to provide the Services and bound by obligations equivalent to this section; they must not use your content for their own independent purposes.

The scope and limits of this license are as follows:

• This license does not authorize us to sell your private chats to the public as standalone works;
• It is subject to your privacy settings, the Lomli Privacy Policy, and applicable law;
• The license generally ends when content is deleted or the account is terminated, except for legally required retention, backup rotation, fraud prevention, security investigations, dispute handling, completed model-training results, and lawfully distributed copies—deletion does not affect how completed training is reflected in model parameters;
• We do not interpret the license expansively to cover third-party rights: if your content includes others' works, likenesses, or personal information, you must obtain authorization; this license does not make such use lawful;
• For model training, this license provides only the processing authorization we need to operate the Services and does not constitute your separate consent to training. The actual scope, legal bases, and availability of choices are described in Section 7 of the Lomli Privacy Policy.

9.4 Important notice about model training

Under the current product design, all of the following content generated through your use of the Services is used to train, fine-tune, or improve Lomli's own models: private chat histories, images you upload or generate, voice audio and transcriptions, long-term memories, and your feedback (likes, dislikes, reports, regenerations, and similar actions). You may opt out of general model training at any time. After you opt out, we will no longer use such content for general model training; this does not affect training already completed. See Section 7 of the Lomli Privacy Policy.

Please note in particular:

• Do not submit information in AI conversations that you do not want used for model training, including identity document numbers, complete payment information, others' private information, trade secrets, material non-public information, or intimate information about health or sex life;
• Deleting content or your account, or withdrawing authorization, will not remove the effects of training from already-trained model parameters, evaluation results, or aggregated data that cannot reasonably be re-identified;
• We transmit data to third-party AI, speech recognition and synthesis, image generation, and content safety providers to deliver features. On paid or enterprise tiers, these providers do not use API inputs and outputs to train their foundation models by default, but retain requests and outputs for limited periods (roughly 7 to 60 days) for safety and abuse monitoring. Content flagged by their safety systems may be retained longer; zero data retention is not the default. As a result, content you delete within our Services may remain with a provider during its retention period. See Sections 6 and 7.3 of the Lomli Privacy Policy for provider lists, training and retention policies, and matters awaiting confirmation;
• To exercise access, correction, deletion, or other statutory rights, submit a request under Section 21 of the Lomli Privacy Policy.

We may adjust the scope of training or introduce choices from time to time. For material changes, we will update these Terms and provide notice under Section 21.

9.5 Public and private content

Characters and content you make public, publish, or share may be viewed, used, saved, forwarded, or interacted with by other users through the Services. Before publishing, ensure they contain no information you lack authority to disclose. Even if you later delete content or your account, although we may be able to delete original content under our control, we cannot guarantee complete removal from other users, search caches, external websites, or lawfully forwarded copies. This section does not restrict your statutory rights to deletion, removal, or remedies for infringement.

Content marked private does not become public under these Terms. However, we and entrusted providers may process it as necessary to provide features, maintain safety, handle reports, meet legal obligations, or act with your consent.

9.6 Ownership and use of AI-generated content

For AI-generated content, including text, images, and voice outputs, we agree as follows:

You may lawfully use AI outputs commercially; we do not claim that our permission is required for commercial use. You must ensure your use is lawful. You must not use outputs unlawfully or infringe others' reputation, privacy, likeness, or other rights, impersonate official Lomli communications or speak on our behalf, engage in misleading promotion, or use sexualized content involving minors for any purpose. This license does not authorize or warrant any third-party rights.

Three points require clarification:

1. Generated content may not be protected by copyright. In several jurisdictions, including the United States, AI outputs without human authorship may be ineligible for copyright. Our “claim to relevant rights” therefore does not, in some cases, give us exclusive rights enforceable against third parties, and other users may generate similar content (see Section 10.1);
2. Other users may independently generate the same content. We do not guarantee uniqueness;
3. Ownership arrangements may be limited by mandatory local law. In some jurisdictions, a clause assigning all content created with user participation to the provider may be unfair. We therefore do not adopt an arrangement under which everything belongs to the platform and all use is prohibited. While claiming relevant rights, we grant broad personal and commercial use rights, but do not guarantee the absence of third-party rights. You must assess your intended use.

9.7 Your warranties

You represent and warrant that:

• You own User Content or have obtained the rights needed to submit and license it;
• User Content and its use do not infringe third-party rights;
• User Content does not violate these Terms, applicable law, or third-party platform rules;
• You have necessary authorization or another lawful basis for identifiable real people, voices, likenesses, and personal information in the content.

9.8 Feedback

If you voluntarily submit suggestions, ideas, or product feedback, you authorize us to use it to develop, operate, and improve products without payment or confidentiality obligations. This does not change your statutory rights in personal data contained in feedback or apply to materials we expressly agree to keep confidential.

10. AI Outputs and Responsibility for Use

10.1 Non-exclusive outputs

Because of AI's generative nature, other users may receive identical or similar outputs. We do not guarantee that an output is unique, original, non-infringing, or eligible for intellectual property protection.

10.2 Verification before use

Before publishing, distributing, commercially using, or acting on outputs, verify their accuracy, legality, appropriateness, and rights status. Do not remove AI-generation labels, falsify provenance, or misleadingly claim that outputs were created entirely by humans.

10.3 Ownership of content

To the extent permitted by applicable law and to the extent we hold transferable rights in a particular output, we assign those rights to you in outputs generated for you in response to your inputs. This assignment excludes:

• Our models, software, trademarks, templates, interfaces, and other pre-existing materials;
• Third-party content or other users' content;
• Portions identical or similar to others' outputs;
• Content for which transfer is prohibited by law or no proprietary rights exist.

11. Content Moderation, Reports, and Appeals

11.1 Moderation measures

To protect users, enforce rules, and comply with law, we may lawfully combine automated systems and human review to detect, restrict, reduce the visibility of, hide, delete, or retain content, and restrict features or suspend or terminate accounts. Moderation systems can make mistakes, and we do not guarantee detection, prevention, or removal of all violations.

Human review is triggered only by automated high-risk classifications, user reports, risks involving minors, self-harm or suicide signals, and law-enforcement or regulatory requirements.

Human reviewers read only flagged content excerpts after the system flags them; as a general rule, they do not routinely read complete private conversations. Our entire moderation team is currently located in China, so flagged content may be accessed from China and viewed under restricted permissions. See Sections 8.2 and 15.1 of the Lomli Privacy Policy for details, legal bases, and safeguards for these transfers.

We develop our own content safety capabilities and currently use no third-party content safety provider.

11.2 Reports

You may report suspected unlawful, infringing, unsafe, or otherwise prohibited content or conduct through in-app reporting or the channels in Section 24. Provide enough information to locate the content, explain the report, and supply necessary evidence. Malicious or repeated clearly false reports may lead to restrictions.

11.3 Notices explaining measures

Where required by law and reasonably feasible, if we impose significant restrictions for prohibited content or conduct, we will explain the principal reasons, applicable rules, scope, and available appeal options. We may limit disclosure to protect reporters, others' privacy, platform security, investigation integrity, or legal compliance.

11.4 Appeals

We commit to responding within 7 days of receiving an appeal. You may appeal at any time, including after receiving notice of a measure, through the in-app appeal channel or lomli-service@outlook.com, explaining why you believe the decision is wrong and providing supporting materials. Appropriate personnel will review it. If complexity, requests for additional information, or legal requirements necessitate more time, we will explain why and provide an expected response date. If law requires a response in less than 7 days, that shorter deadline applies. An appeal does not automatically suspend temporary measures addressing immediate risks.

Review arrangements: Appeals are handled by personnel not involved in the original decision or by an independent review level, and available escalation paths will be explained. Where required by law, we will also provide information about external dispute resolution that meets local rules.

11.5 Reporting risks involving minors

If you have reason to believe a minor is using Lomli or circumventing the age threshold, report it through the in-app report form or the customer service email in Section 24.2. You may also use the channels in Section 11 of the Lomli Age Eligibility and Protection of Minors Policy. We will investigate and take proportionate measures under Sections 8 and 9 of that policy.

11.6 Emergencies and cooperation with law enforcement

If we believe in good faith that there is a credible, immediate threat to personal safety, child sexual exploitation material, serious unlawful activity, or a matter requiring legal reporting, we may preserve and disclose necessary information and contact authorities as permitted or required by law. This does not create a duty to monitor users continuously or provide emergency rescue.

Criteria for reporting to law enforcement: We assess serious threats to personal safety case by case using written criteria, including specificity, urgency, identifiability, and whether protective action is available. Where reporting is legally mandatory, such as for child sexual exploitation material, reporting is not discretionary and we will fulfill our legal obligations.

11.7 Child sexual safety and mandatory reporting

We prohibit all sexualized content involving minors, including text, images, audio, AI-generated content (including fictional, animated, or anime-style content), and attempts to sexualize minors or place them in sexualized situations.

Detection and reporting: We maintain internal mechanisms to detect and address suspected child sexual abuse material (CSAM) and other child sexual exploitation content. Where reporting is required, we will report to competent authorities or equivalent bodies under applicable law.

12. Subscriptions, Trials, and Payments

12.1 Plans, prices, and prominent pre-purchase disclosures

Currently available paid offerings (confirmed):

We do not offer free trials. There is therefore no automatic conversion to paid service after a trial, discount period, or promotional-price period, and the related disclosure obligations do not apply (see Section 12.3).

Before you place an order, we or the actual billing provider will clearly, prominently, and understandably disclose next to the confirmation button:

• The plan name, main benefits, and important limitations;
• The price per billing period, currency, period length, and billing frequency;
• Automatic renewal, the next expected charge date, and the cancellation deadline;
• Applicable taxes and other unavoidable fees, or how they are calculated if they cannot reasonably be determined in advance;
• How to cancel and the purchase channel.

Purchase screens will clearly display prices, taxes, and other unavoidable charges under applicable law and the actual billing channel. App stores display prices and handle taxes under regional rules. If taxes cannot reasonably be determined before ordering, we will explain their calculation and show the actual amount payable before final confirmation.

Preselected options or material limitations affecting an order must not be hidden, misleading, or inconspicuous. Where affirmative consent is required, we will obtain it for automatic renewal or negative-option arrangements before charging and provide an order confirmation you can retain.

12.2 Automatic renewal

After the prominent disclosures above and any legally required consent, monthly, quarterly, and annual subscriptions renew for the selected period until canceled. You authorize the actual billing provider to charge the disclosed current subscription fee and applicable taxes through the chosen payment method on each renewal date. Credit or token packs are not subscriptions and do not automatically renew. We currently offer no free trials, so no trial converts to paid service.

Renewal reminders: We currently do not proactively send separate pre-renewal or successful-renewal reminders. In markets requiring them, we will configure them before those obligations apply to you. For example, California's Automatic Renewal Law, as amended by AB 2863, includes:

• For automatically renewing subscriptions with an initial term of one year or longer, a reminder 15 to 45 days before renewal stating that renewal is automatic, the renewal period, charge, and cancellation method;
• Annual reminders for all continuous subscriptions, identifying the renewed product, billing frequency and amount, and cancellation method, sent through the same channel used to sign up;
• 7 to 30 days' advance notice of fee changes.

Before offering renewing subscriptions in markets subject to these reminder obligations, we will configure pre-renewal and annual reminders. Until then, we will not charge automatic renewal fees to users in those markets without the required reminders. Reminders will use the sign-up channel or another legally permitted prominent method and explain the renewal period, charge, and cancellation method.

12.3 Trials

Lomli currently offers no free trials, free gift periods, or promotional-price periods. There is no arrangement that automatically converts a trial to paid service, and trial-related disclosures in Section 12.1 do not apply to the current version.

If we introduce trials or promotional periods, we will revise these Terms before launch and prominently explain the duration, conversion date, subsequent price and billing cycle, and cancellation deadline and method before the trial begins. If you cancel by that deadline, you will not be charged for the period following that trial, except where applicable law or channel rules provide otherwise.

12.4 Prices, currencies, and taxes

Displayed prices are final and include applicable taxes, meaning the amount shown is the amount you pay, with no additional tax added at checkout. For app-store purchases, the store's checkout page determines the final price and tax treatment.

We may lawfully change prices for future subscription periods with advance notice under Section 21 and applicable law. If consent is required, we will obtain it before the change takes effect. In markets requiring advance notice, such as California's 7-to-30-day period, we will provide notice within that period explaining the new price and cancellation method. Exchange-rate charges and fees independently imposed by banks or payment providers outside our control will be disclosed to the extent known to us and legally required.

12.5 Billing channels

You may purchase subscriptions or other digital entitlements through:

• Apple App Store in-app purchases (within the iOS app);
• Google Play in-app purchases (within the Android app).

For app-store purchases, payment, billing, cancellation, and refunds are also subject to the channel's terms and handled by the relevant app store as the entity charging the customer.

We do not receive your billing address or obtain or store your complete payment card number.

12.6 Purchase channels are independent

We currently offer in-app subscriptions only through Apple App Store and Google Play, and do not directly sell subscriptions or digital entitlements through our website or other external channels. Subscriptions through different channels are independent: cancellation or refunds must be handled through the channel where the purchase was made. Actions in another channel do not affect the original subscription. Active subscriptions for the same account in multiple channels may result in duplicate charges, so check the subscription status in each channel first. Deleting an account does not cancel any subscription; see Section 12.8.

12.7 Canceling subscriptions

We will make cancellation easy to find, understand, and use, and ensure it is not unreasonably harder than subscribing. An in-app subscription-management entry provides one-click access to the cancellation process.

An important limitation: For subscriptions purchased through Apple App Store or Google Play, the relevant app store actually stops billing. The in-app “Cancel subscription” entry takes you to the store's subscription-management page, where you confirm cancellation. We do not stop store billing on its behalf and must not suggest that clicking within our app automatically stops store charges.

Cancel through your original purchase channel:

• Apple subscriptions must be canceled in Apple account subscription management;
• Google Play subscriptions must be canceled in Google Play subscription management;
• Subscriptions purchased through other third-party channels must be canceled through those channels.

Where required by law, we will provide online cancellation, cancellation confirmations, and other convenient methods. In markets requiring online cancellation for online sign-ups, such as California, we provide a path without extra steps or unreasonable delay, and a retainable confirmation as required. Unless law or purchase-channel rules provide otherwise, cancellation takes effect at the end of the current paid period, and you may use benefits until then.

12.8 Deleting the app, signing out, or deleting an account does not cancel store subscriptions

Uninstalling or deleting Lomli, signing out, stopping use, or deleting your Lomli account does not automatically cancel subscriptions managed by Apple, Google, or another third-party app store or channel. First cancel through the original purchase channel and retain confirmation to avoid further charges.

12.9 Restoring purchases

Where technically supported and permitted by the channel, use the same Apple ID, Google account, or other purchasing account and the “Restore purchases” feature to restore valid entitlements. If restoration fails, first confirm the actual billing account, then contact the channel or us.

12.10 Refunds and statutory withdrawal rights

We currently offer no voluntary no-reason refund window beyond purchase-channel rules. Except where required by law, channel rules, or a promise on the purchase page, paid fees are non-refundable and unused periods are not refunded pro rata. Refund requests for Apple, Google, or other third-party app-store purchases should generally go to the original channel and be handled under its rules, but those rules cannot reduce mandatory statutory rights. You may also contact lomli-service@outlook.com for refund-request guidance.

Credit or token packs: These are consumable digital content and are considered fulfilled upon use. Unless the purchase page expressly provides otherwise or mandatory law requires it, unused balances cannot be exchanged for cash or transferred between accounts. Expiry, treatment after account deletion, and available remedies follow the purchase page, channel rules, and applicable law.

This section does not restrict any statutory cooling-off period, withdrawal right, refund right, remedy for defects, pro rata refund, or other non-waivable consumer right. For digital content or services supplied immediately during a withdrawal period with your prior express consent, any loss or limitation of withdrawal rights depends on mandatory local law and the confirmations or consents lawfully obtained.

12.11 Payment failure

If payment fails, is reversed, or is subject to a chargeback, we may suspend paid benefits or request an updated payment method after legally required notice. You remain responsible for fees lawfully incurred and not validly reversed.

13. Service Changes, Availability, and Test Features

13.1 Ongoing improvements

We may update models, characters, interfaces, features, capacity, and technical requirements. Routine updates that do not materially affect your rights may take effect immediately. For materially adverse changes to paid services, we will give advance notice as required by law and provide cancellation or other remedies where legally required.

13.2 Availability

Services may be interrupted by maintenance, security incidents, network or provider failures, legal requirements, or events outside our control. We take commercially reasonable measures to maintain the Services but do not guarantee uninterrupted, delay-free, error-free operation or compatibility with every device.

13.3 Test features

Features marked beta, preview, or experimental may be unstable, change, or stop at any time. They are unsuitable for storing critical information or making high-risk decisions. Except for non-excludable statutory liability, you use them at your own risk.

14. Suspension, Termination, and Account Deletion

14.1 Your right to terminate

You may stop using the Services at any time and request account deletion through the in-app account-deletion entry or lomli-service@outlook.com. Before termination or deletion, cancel subscriptions under Section 12.7 and export content you wish to keep where available. Deleting the app, signing out, or deleting an account does not cancel third-party subscriptions.

14.2 When we may act

Depending on severity, we may issue warnings, restrict content or features, suspend, or terminate if:

• You seriously or repeatedly violate these Terms;
• Your conduct creates or may create risks to users, third parties, the Services, or the public;
• Action is necessary to prevent fraud, security incidents, unlawful activity, or circumvention;
• Law, courts, regulators, or app stores require it;
• You have been inactive for a long time and we have given legally required notice;
• We discontinue the relevant Services.

Except for security, legal, or fraud risks requiring immediate action, we will give advance notice and explain the main reasons where required by law, and provide an appeal channel under Section 11.4. While an appeal is pending, you may terminate use without penalty, and we will impose no additional adverse consequences for doing so.

14.3 Effects of termination

Your license to use the Services ends immediately upon termination. Provisions that should survive by their nature remain effective, including necessary retained portions of content licenses, intellectual property, payment, disclaimers, limitations of liability, indemnification, and dispute resolution.

14.4 Data export

We provide self-service data export in the app, in CSV format, covering account information and preferences, chat histories and AI-generated content, long-term memories, uploaded images, voice files and transcriptions, and transaction records.

Exports may contain highly sensitive information, such as voice files and transcriptions; safeguard them carefully. Exports contain only data under your account, with necessary redaction or exclusion of others' content. Structured data is provided in a commonly used, machine-readable format; images and voice files may be packaged separately. The actual in-app interface specifies access, identity checks, file validity, and download methods.

If export is unavailable or fails, contact lomli-service@outlook.com. To protect privacy and security, we may verify identity and restrict information involving others' rights, platform security, legally prohibited disclosure, or data that cannot reasonably be exported technically.

14.5 Deletion and retention

After account deletion, we delete or de-identify personal data under the Privacy Policy, but may retain necessary information for legal obligations, transaction settlement, disputes, agreement enforcement, fraud prevention, safety, and backup rotation. Public content lawfully saved or reshared by others may not be removable from their control.

Actual retention periods by data category (see Section 13 of the Lomli Privacy Policy):

Inactive accounts: During the life of an account, we process data under these retention rules. For accounts inactive for a long time, following appropriate notice, we delete or irreversibly de-identify unnecessary data in line with data minimization and storage limitation, except information required by law or needed for security, fraud prevention, or disputes.

Deletion does not affect completed model-training results. Under Section 7 of the Privacy Policy, content may have been used to train Lomli's own models before deletion. You may opt out of training at any time, but deletion requests cannot remove its effects from already-trained model parameters.

15. Our Intellectual Property

The Services and their software, models, algorithms, interfaces, designs, graphics, trademarks, logos, documentation, curated characters, databases, and other content are owned by us or our licensors and protected by intellectual property and other laws. Except for the limited licenses expressly granted in these Terms, we and our licensors reserve all rights.

The “Lomli” name, logos, and related brand elements are protected by trademark and intellectual property laws. Without prior written permission, you must not use them to imply sponsorship, endorsement, or affiliation, or create confusion.

16. Third-Party Services and Content

The Services may include third-party sign-in, payment, voice, hosting, analytics, links, app stores, or other services. These services are independently provided and governed by their providers' terms. We do not control or take responsibility for their content, availability, or conduct, but this does not relieve us of non-excludable obligations under applicable law concerning selected processors, security measures, or consumers.

Review third-party terms and privacy notices before following links. A third-party name or link does not mean we endorse all of its content.

17. Privacy and Data Protection

We process personal data under the Lomli Privacy Policy, which explains data categories, purposes, legal bases, sharing, cross-border transfers, retention, security, and your rights. If voice processing, sensitive data, personalization, or model improvement requires separate consent, we will provide appropriate controls under applicable law.

Notice of data storage and cross-border processing: Our user data, including backups, voice, and images, is stored on cloud infrastructure in Singapore (the AWS Singapore region). AI inference and voice services use distributed or multi-region deployments. Flagged content excerpts are accessed and viewed from China by our moderation team located there. Your personal information may therefore be transferred to, stored in, or processed in countries or regions outside your own, whose laws may differ. See Section 15.1 of the Lomli Privacy Policy for complete cross-border data flows, applicable transfer mechanisms, and legal bases.

For users in Quebec, Law 25 requires a privacy impact assessment before such transfers and disclosure of destinations. For users in the European Economic Area, United Kingdom, or Switzerland, storage in Singapore and access by personnel in China both constitute transfers to third countries. Where these laws apply, we will use the appropriate transfer mechanisms, contractual safeguards, and necessary security measures described in Section 15.1 of the Lomli Privacy Policy.

Do not submit highly sensitive information unnecessary for a feature or upload others' personal data that you lack authority to process.

Marketing communications and unsubscribing. We may send marketing through email, in-app marketing push notifications, SMS, or other messaging channels. You may unsubscribe at any time. Necessary service notices, including transaction confirmations, security alerts, and changes to terms, are not marketing and are unaffected by unsubscribing.

How to unsubscribe: You may request this by emailing customer service at any time. Before offering marketing communications in any market, we will include a directly usable unsubscribe method in every marketing message and support keywords such as STOP for marketing SMS. Where prior consent is required for electronic marketing, marketing is based on your consent. Requests are processed within applicable legal deadlines, such as 10 business days under Canada's Anti-Spam Legislation. See Sections 4.6 and 12 of the Lomli Privacy Policy for full details.

18. Disclaimers

18.1 Disclaimers to the extent permitted by law

To the fullest extent permitted by applicable law, the Services are provided “as is” and “as available.” We make no express, implied, or statutory warranties, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, continuity, security, error-free operation, particular results, or compatibility with other products.

18.2 AI and User Content

We do not guarantee that AI outputs, User Content, or third-party content are accurate, complete, lawful, appropriate, unique, or non-infringing. You understand that interactions with AI characters are simulated experiences and must decide whether to rely on, use, or share related content.

18.3 Non-excludable warranties

Some regions do not allow exclusion of certain implied or statutory warranties. There, this section applies only to the extent permitted by law, and non-excludable warranties remain in effect.

19. Limitations of Liability

19.1 Liability that is not limited

No disclaimer, exclusion, or cap applies to or excludes or limits liability that cannot lawfully be excluded or limited, including fraud or fraudulent misrepresentation, death or personal injury caused by our negligence, intentional misconduct, and liability protected by mandatory consumer laws. Your statutory consumer rights and remedies always take priority.

19.2 Indirect losses

To the fullest extent permitted by law, we and our affiliates, officers, employees, agents, and licensors are not liable for indirect, incidental, special, punitive, exemplary, or consequential losses, or loss of profits, revenue, goodwill, opportunity, or data, whether based on contract, tort, strict liability, or another legal theory, even if advised of the possibility.

19.3 Aggregate liability

To the fullest extent permitted by law, our total aggregate liability for all claims relating to the Services or these Terms will not exceed the fees you actually paid for the Services during the twelve (12) months before the event giving rise to liability, but will in no event be less than the minimum liability required by applicable law.

We use fees paid as the basis for calculation, with the legally mandated minimum liability as a floor. If you paid no fees during that period, including use of a free tier or unconsumed consumable credit packs, the “fees paid” cap may be zero. However, a zero cap does not apply to: (1) non-excludable or non-limitable liability under Section 19.1; (2) statutory non-conformity liability and remedies for digital content or services; (3) liability relating to personal information and data security; or (4) liability caused by gross negligence or intentional misconduct.

19.4 Regional adjustments

If your region does not permit exclusion of a category of loss or limitation in this manner, restrictions apply only to the fullest extent allowed locally. You may have additional remedies for failure to provide digital services with reasonable care and skill. The cap does not apply in jurisdictions where statutory non-conformity liability for digital content, withdrawal rights, or mandatory consumer remedies are not subject to this limitation.

20. Your Indemnification Obligations

To the extent permitted by law, you agree to indemnify and hold harmless us and our affiliates, officers, employees, and agents from third-party claims, losses, liabilities, judgments, fines, and reasonable legal fees arising from:

• Your serious breach of these Terms or applicable law;
• User Content that infringes third-party rights;
• Your unauthorized simulation of real people, use of others' voices, or disclosure of personal information;
• Your fraudulent, unlawful, or intentional misuse of the Services.

This does not require consumers to indemnify us for our own fault, unlawful acts, product defects, or liabilities we must bear by law, or restrict your legal defenses. We will notify you promptly of claims and allow you to participate in the defense without prejudicing our legitimate interests. A settlement requiring us to admit liability, assume non-monetary obligations, or affect other users requires our reasonable consent.

21. Material Changes to the Terms or Services

21.1 Updates to the Terms

We may update these Terms to reflect legal changes, security requirements, new features, business models, or service changes. Updated Terms will identify a “Last updated” date.

21.2 Notice of material changes

If changes materially affect your rights or obligations, we will notify you before they take effect through in-app notices, email, or another reasonable method under applicable law, explaining the effective date and your choices. The notice period is 30 days, or longer if required by law.

Our acceptance mechanism: Continuing to use the Services after changes take effect constitutes acceptance of the updated Terms. This mechanism has the following important limitations:

• It cannot expand processing purposes requiring consent. Silence or inaction is not valid consent for consent-based personal information processing, such as future marketing. If a material change introduces or expands such processing, we will obtain separate express consent, not infer it from continued use;
• It cannot introduce arbitration, class-proceeding restrictions, or other waivers of rights. Such changes require express consent to become binding on you;
• It cannot reduce non-waivable consumer rights. Mandatory consumer protection law prevails;
• It cannot impose new burdens. For price increases, expanded processing purposes, or other new obligations or restrictions, we do not use “continued use means acceptance.” We will separately and prominently notify you and obtain express consent before applying them;
• For users in Quebec and Mexico, this mechanism is subject to the mandatory local rules in Section 23.

21.3 Disagreeing with changes

If you disagree with material changes, stop using the Services and cancel subscriptions before they take effect. Where express consent is legally required, we will not infer it solely from continued use. For new burdens described in Section 21.2, we likewise will not use continued use as acceptance or apply changes before obtaining express consent. Material changes do not apply retroactively to disputes arising before the change unless legally permitted and expressly stated.

22. Governing Law and Dispute Resolution

22.1 Contact first

In a dispute, you and we agree to first negotiate in good faith, explaining the dispute, relevant account, desired resolution, and supporting materials. The negotiation period is 30 days from one party's receipt of the other's written dispute notice. Send notices to lomli-service@outlook.com.

This 30-day negotiation period is a preliminary dispute-resolution requirement, but does not apply to: requests for injunctions or interim relief; small-claims court proceedings; complaints to regulators or consumer protection bodies; or situations involving imminent limitation deadlines or urgent risks. Negotiation does not impair mandatory rights or automatically suspend or interrupt limitation periods.

22.2 General governing law

Except where regional rules or mandatory law provide otherwise, these Terms are governed by the laws of the Hong Kong Special Administrative Region of China, without regard to conflict-of-laws rules.

This choice of law is subject to Section 23 and applicable mandatory law. If you reside as a consumer in Quebec, Mexico, or another jurisdiction granting mandatory protection, local mandatory consumer law, including choice-of-law rules, may exclude or limit Hong Kong law. These Terms cannot reduce those mandatory rights.

22.3 General dispute mechanism

Except where regional rules or mandatory law provide otherwise, disputes relating to these Terms or the Services shall, after the 30-day negotiation process in Section 22.1, be submitted to the competent courts of the Hong Kong Special Administrative Region of China. You may still bring claims before local courts or bodies as permitted by Section 23 and applicable mandatory law.

Our current mechanism is “negotiation first, then litigation.” The general Terms contain no arbitration clause or direct class-action waiver. The following enforceability limits concerning collective proceedings should be noted:

• In the United States, waivers of class actions and jury trials generally need to be linked to an arbitration agreement to be enforceable. With a court-jurisdiction clause alone and no arbitration agreement, such waivers face a high risk of unenforceability in several states, including California;
• In Quebec, consumer protection law does not permit restrictions on consumers bringing court claims or asserting rights collectively, so class-action restrictions do not apply there;
• In jurisdictions such as Ontario, Canada, arbitration clauses in consumer contracts are themselves statutorily excluded.

We currently introduce no arbitration clause. Without arbitration, we impose no waiver of class actions or jury trials, and these Terms must not be interpreted as obtaining any such waiver.

23. Regional Dispute and Consumer Provisions

23.1 United States users

For U.S. users, the confirmed mechanism is “negotiation first, then proceedings in the competent courts of the Hong Kong Special Administrative Region of China.” We currently use no arbitration clause and do not require you to waive class-action or jury-trial rights. Our explanation of collective-proceeding arrangements is as follows: in the United States, class-action and jury-trial waivers generally need to be linked to arbitration agreements to be enforceable. With court jurisdiction alone, such waivers face a high risk of unenforceability in several states. U.S. counsel must therefore assess whether to introduce arbitration. If introduced, the arrangement must fully address the agreement and scope, institution and rules, place and method, allocation of costs, pre-arbitration notice procedures and periods, user opt-out methods and deadlines, small-claims and injunctive-relief exceptions, mass arbitration, severability, and amendment rules.

Until that module is complete, this section must not be interpreted as agreement to arbitration or waiver of class-action, jury-trial, or other rights. U.S. automatic-renewal and negative-option arrangements should implement prominent pre-purchase disclosure, affirmative consent, and convenient cancellation under the then-effective Restore Online Shoppers' Confidence Act (ROSCA), applicable state law, and app-store rules. Vacated or ineffective regulatory rules should not be used as a compliance basis.

23.2 Canadian users

Consumer protection, automatic-renewal, language, and dispute rules may differ between provinces and territories, and mandatory rights prevail. For Quebec consumers, these Terms do not compel arbitration, restrict claims before competent courts, or require waiver of statutory class-action rights.

23.3 Other regions

Mandatory cooling-off, refund, automatic-renewal notice, local court jurisdiction, language, or other rights in your region are not restricted by these Terms. We may publish applicable regional addenda.

24. Notices and Contact Details

24.1 Notices from us

We may send service and legal notices through the email address you provide, in-app messages, push notifications, website announcements, or other lawful methods. Keep contact information accurate and check notices regularly.

Apple sign-in and relay email: If you sign in with Apple using “Hide My Email,” you provide an Apple-generated relay address. In that case, also monitor in-app messages and announcements. To avoid failed delivery, in-app notices are one of our main contact channels. Where law requires a particular method, such as email, we will use it. If you prefer notices at your real email address, you may link email sign-in under Section 4.5 when available.

24.2 Notices from you

Confirmed contact arrangements:

• Unified intake: The customer service email receives general inquiries, privacy and data-rights requests, and legal notices. The address is lomli-service@outlook.com, published in the app, on the website, and in these Terms;
• Reports: We also provide an in-app report form for prohibited content, safety incidents, and risks involving minors, alongside the email channel;
• Postal address: Written notices are addressed to HYPERGAME TECHNOLOGY LIMITED, whose registered address is UNIT B604W ON 6/F., BLK B, CHUNG MEI CENTRE, 15 HING YIP STREET, KWUN TONG HONG KONG (the Chinese rendering in the Chinese version is for reference only; the English registered address prevails). We primarily receive notices and requests electronically, as described under “Unified intake.” If you need to serve legal documents by post, request a mailing address that can receive them from lomli-service@outlook.com.

The following lists the channels for notices and requests:

• General customer service: lomli-service@outlook.com;
• Legal notices: lomli-service@outlook.com;
• Privacy and data rights: lomli-service@outlook.com;
• Safety, prohibited content, and risks involving minors: the in-app report form, or lomli-service@outlook.com;
• Postal address (registered address; the English original prevails): UNIT B604W ON 6/F., BLK B, CHUNG MEI CENTRE, 15 HING YIP STREET, KWUN TONG HONG KONG (the Chinese rendering in the Chinese version is for reference only). We primarily receive notices and requests electronically. Contact customer service for an address capable of receiving legal documents if postal service is needed.

Delivery timing and designated recipients: Notices from us are deemed delivered when sent to your registered email address, except when bounced or when we know delivery failed. You may send legal notices to us by email, which constitutes valid written notice, at the address in this section. If you also send them by post, delivery occurs upon postal arrival.

Intake arrangements: Legal notices and privacy requests are handled through the unified customer service email. To reduce missed requests and delivery disputes, our support system will use separate categories and assignment rules, track deadlines and escalate overdue matters, and provide training and response templates to frontline staff.

25. Other Provisions

25.1 Entire agreement

These Terms and the documents in Section 1.4 form the entire agreement about the Services and supersede previous communications or arrangements on the same matters, without excluding fraud liability or representations that cannot lawfully be excluded.

25.2 Severability

If a competent authority finds a provision invalid or unenforceable, it will be adjusted or severed to the minimum extent necessary, and the remainder will remain effective. Statutory consumer rights are unaffected.

25 No waiver

Failure to exercise a right immediately is not a waiver. A waiver is effective only when expressly made in writing for a specific matter.

25.4 Assignment

You may not assign these Terms or your account without our prior written consent. Without reducing your mandatory rights, we may assign these Terms in a restructuring, merger, acquisition, asset transfer, or affiliate reorganization. Where required by law, we will notify you and provide corresponding rights.

25.5 Force majeure

We are not liable for delay or non-performance caused by events beyond reasonable control that cannot reasonably be avoided or overcome, but will take reasonable steps to mitigate the effects. This does not excuse payment obligations already due or restrict non-excludable consumer remedies.